Bulletin Messenger - Frequently Asked Questions

 

 

General Questions

 

Who do I contact for more information or help?

  • If you are unable to find the answer to your question online then please ask for help using the online support request form. Give us as much information about you issue as possible and we will be in touch to help you.

 

 

Billing and Payments

 

How can I pay for Bulletin Products and Services?

  • You can top up your balance at any time using paypal or simply by using our online credit card payments via the Payment menu on Messenger. If you are a corporate client that has large volume requirements and therefore needs to establish an invoice relationship then please contact our sales team with details of your requirements.


Can I be invoiced for my message costs and service subscriptions?

  • Yes. If your message volumes are at a sufficient level then contact our sales team. If all our credit criteria are met and we are able to invoice you (not available in some regions) then we will assist you to setup a invoice relationship.


Do I need to have a PayPal account to make a payment?

  • No. You can make a Payment with a credit card (even if you do not have a PayPal account). Simply click through to credit credit card when you go to make a payment and enter all your information. 

    We don't keep any credit card data and all data is encrypted and sent to PayPal
     
 

Your Account Details

 

Why do I have to verify my mobile?

  • A few of our services require a valid mobile to be able to use them so to make sure you are fully up and running from the get go we get you to verify your mobile.


How do I change my Account Details?

  • Your personal details can be changed at any time using the Profile Settings page via the My Settings menu item on Messenger. Some changes might require verification before they become active, for example, changing your mobile number.


What is the difference between an account, a user and a company?

  • An account is used to facilitate all your billing from many of Bulletin's products. A user is an account which they belong to and bill to and the company is the owner of the account. We only allow companies to have one account at present, if you would like more please contact Bulletin

 

 

Service and Product Subscription

 

What is the right product for me?

  • Bulletin provides a number of SMS and wireless services that cover a broad range of user requirements.
    Basically, if you want to:

    • Personally send messages to mobile phones by a web site or from email then subscribe to Bulletin Messenger.

    • Have your application, web service or software package send message to wireless devices (see this comparison matrix for options and information) then sign up for Bulletin Connect (not currently directly available via the Bulletin Dashboard).

 

 

Message Transactions

 

How do I send a message to a mobile?

  • The Bulletin Dashboard does not send messages but it provides a number of different subscription services that can be used depending on your requirements.

How do I view messages that I have sent and received?

  • Each service maintain separate and distinct message logs. Reports on message content, recipients etc must be done in each service.

It says I've reached my user limit or message limit how do I get this lifted?

  • We allow new/trial users to send up to 10 messages to their own mobile number. If you would like to get these limits lifted please contact Bulletin to discuss.